Kishan Balami
IT Operations & Infrastructure Specialist
Bridging system administration, network infrastructure, and enterprise IT security. 4+ years building reliable, scalable infrastructure for enterprises across Nepal.
Architecting one of Nepal’s finest tech & e-commerce platforms.
Integrating tech journalism, cloud labs, and direct-to-consumer digital infrastructure at techchautari.com.
Location
Bhaktapur / Lalitpur, Nepal
About
I'm an IT Operations and Infrastructure Professional with 4+ years of hands-on experience building, maintaining, and scaling enterprise infrastructure across diverse technology stacks.
My expertise spans server administration (Linux/Windows), network infrastructure (LAN/WAN, VPN, routing), proactive monitoring solutions (Zabbix, Cacti, Signoz), and enterprise security implementations. I've supervised 50+ technical support agents, designed network monitoring strategies that reduced downtime by 30%, and led technical initiatives across ISP operations and corporate infrastructure.
I'm passionate about operational excellence, infrastructure automation, and creating reliable systems that scale. Currently pursuing AWS Solutions Architect and RHCSA certifications to deepen my cloud and Linux expertise.
Core Competencies
Certifications
AWS Certified Solutions Architect
In Progress
Associate level certification for AWS cloud infrastructure and best practices
Red Hat Certified System Administrator
In Progress
RHCSA certification for Linux system administration and enterprise management
Experience
IT Executive
ZTE Nepal Pvt. Ltd.
Nov 2025 – Present
- •Enterprise endpoint management and deployment
- •Windows Server and Linux administration
- •M365 and VPN infrastructure management
- •CCTV and security systems integration
- •IT asset lifecycle and inventory management
Quality Support Officer
Techtonne Solutions
Feb 2025 – Nov 2025
- •Web server deployment on Linux and Windows environments
- •SSL certificate installation and configuration
- •Enterprise backup and disaster recovery solutions
- •Security hardening and compliance implementation
- •Technical documentation and knowledge base authoring
Technical Support Supervisor
Vianet Communications
Jun 2024 – Jan 2025
- •Supervised and mentored 50+ technical support agents
- •Managed ISP network configurations (OLT/ONU deployment)
- •Deployed proactive monitoring infrastructure using Zabbix, Cacti, and Docker
- •Reduced customer downtime by 30% through strategic monitoring
- •Designed and led technical training initiatives
Technical Support Team Lead
Vianet Communications
Apr 2023 – Jun 2024
- •Managed technical escalations and customer-critical issues
- •Designed and delivered training on network security and web vulnerabilities
- •Maintained 98% SLA compliance across team operations
- •Collaborated with network operations on infrastructure improvements
L1 Technical Support
Vianet Communications
Jun 2022 – Mar 2023
- •Provided first-level technical support for 500+ customers
- •Diagnosed and resolved connectivity and service issues
- •Employee of the Month — January 2023
- •Built foundation in ISP operations and customer service excellence
Technical Skills
System & Web Administration
Network & Infrastructure
Monitoring & DevOps Tools
Security & Hardware
Leadership & Operations
These skills are built from 4+ years of hands-on experience in enterprise IT operations, infrastructure management, and technical leadership across ISP and corporate environments.
Key Projects
Khalti Sukraksy — Enterprise Call Center SIP Deployment
Freelance Project
Architected and deployed a robust VoIP call center infrastructure using open-source SIP gateway technology. The system ensures low-latency communication with reliable agent call routing across multiple locations.
Real-time call routing for 50+ agents
Sub-100ms latency optimization
Zero-downtime deployment
ISP Infrastructure Monitoring & Downtime Reduction
Vianet Communications
Engineered a comprehensive monitoring and alerting infrastructure that proactively detects network issues before they impact customers. Integrated multiple monitoring tools into a unified dashboard reducing MTTR by 30%.
30% reduction in customer downtime
Real-time link failure detection
Automated escalation workflows
Enterprise Access Control & Wi-Fi Coverage System
Enterprise Infrastructure
Designed and deployed an integrated physical and digital security system combining RFID/biometric access control with optimized Wi-Fi coverage. Conducted comprehensive site surveys to ensure seamless connectivity across multi-floor enterprise campus.
Coverage across 5-floor building
Zero blind spots in deployment
Integration with IT security systems
Infrastructure is more than hardware. These projects demonstrate my ability to design systems that scale, prevent incidents before they happen, and integrate complex technologies into cohesive operational frameworks that business teams rely on every day.
Certifications & Learning
AWS Certified Solutions Architect — Associate
Amazon Web Services
Comprehensive certification covering AWS cloud architecture, best practices, and enterprise-scale solutions design.
Red Hat Certified System Administrator (RHCSA)
Red Hat
Industry-standard certification for Linux system administration, user management, and enterprise server operations.
Education
Bachelor's in Information Technology
Bhaktapur Multiple Campus (Tribhuvan University)
Languages
Continuous Learning is core to my professional philosophy. I'm actively pursuing AWS and RHCSA certifications to deepen expertise in cloud infrastructure and Linux system administration, keeping pace with industry evolution and enterprise technology trends.
Get in Touch
Let's talk about infrastructure challenges, opportunities, or just connect.